Shipping and Refund Policy
Shipping Update on Covid19
The health and safety of our customers and communities around the world is our top priority.
One of our company values is caring. The way everyone is looking after each other is truly inspiring. We take strength from the fact that our products can bring families together for moments of joy, even at the most uncertain times.
Here are a few updates on the measures we’re currently taking:
SHIPPING AND DELIVERIES
We’re still shipping orders during this period, but deliveries are likely to take longer right now. As we’re receiving more orders than we expected and we’re following additional safety measures at our warehouse, deliveries are currently taking 5-9 days to arrive after the order date.
Our couriers are taking lots of steps to follow the latest safety guidance by providing government, gloves and sanitizers for their delivery drivers. They’re also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.
Making sure that our employees and their families are safe is very important to us. We’re helping all employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more easily.
For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.
PRODUCT SAFETYFrom the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterwards.